Refund and Cancellation Policy

General approach

Refunds and cancellations are reviewed case by case according to the programme type, access state and any applicable consumer protection rules.

Before course access

If a paid course has not been accessed, the programme team can review cancellation requests more easily.

After access begins

Once protected lessons or resources have been accessed, refund eligibility may be limited because digital learning access has already been provided.

Failed or duplicate payments

Failed, duplicate or mismatched payment events do not grant access. Verified duplicate charges should be raised through the contact form with the order reference.

External provider timelines

Where a refund is approved, settlement timelines may depend on the payment provider and banking network.